Swedish children's rights organizations play a vital role in supporting children and families, often through direct conversations. Counselors, however, face the challenge of managing high conversation volumes while adhering to specific internal guidelines. To address these challenges, we developed and implemented AI-powered tools that streamline their work and enhance their impact.

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Counselors juggle multiple conversations daily, often navigating sensitive topics and managing large volumes of data. Ensuring consistency, accuracy, and efficiency while keeping the human element intact is no small feat.

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How AI Augmented Their Daily Work

• Classification of User Messages: Tools analyze incoming messages in real time, categorizing them for quick responses and action.
• Resource Retrieval: Instant access to relevant sources and internal documentation ensures counselors are always well-prepared.
• Statistical Insights: Custom dashboards for communication departments provide a bird’s-eye view of conversation trends and insights.

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What Makes the Solution Stand Out?

• Real-Time Support for Counselors: Streamlined workflows reduce repetitive tasks, allowing counselors to focus on impactful conversations.
• Enhanced User Experience: Automated forum post classification makes it easier for users to find answers quickly.
• Retrainable AI Models: Continual updates ensure the tools stay relevant to current trends and needs.
• Seamless Integration: The tools are fully embedded into the organization's existing internal platform.

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The Impact of AI on Counselors and Users

The implementation resulted in tangible benefits, such as:

• Improved efficiency for counselors.
• A more personalized experience for users.
• Data-driven insights for the organization’s strategy.

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